Blog

Our Commodores are here to help you understand and embrace cloud communications to modernize your voice and text messaging.

Blog

Our thinQers are here to help you understand and embrace cloud communications to modernize your voice and messaging.

Healthcare & HIPPA: Best Practices in Cloud Communications

Call Routing Cloud VoIP

For more than a decade, thinQ has partnered with healthcare providers to support their telephony needs. As a CPaaS platform, we’ve powered both voice and text messaging for hospitals, telemedicine providers, physicians’ offices, patient notification services, and...

How to Augment Twilio with thinQ’s Bring Your Own Voice Carrier (BYOC) Trunks

CPaaS Inbound Outbound Phone Numbers Twilio

Twilio can be easily enhanced with a minimum of development effort to augment your inbound voice with thinQ’s Bring Your Own Carrier BYOC Trunks solution. After following these directions, inbound voice calls to your thinQ phone numbers (DIDs) will route to Twilio,...

4 Cloud Implementation Mistakes that Compromise the Security of Business Phone Networks

Cloud Phone Systems

With more and more businesses basing their phone systems in the cloud, it's important to be mindful of common implementation errors that can create security risks. Potential risks include the distribution of malware, toll fraud, botnets, and denial of service attacks,...

thinQ Launches All-in-One Cloud Communications Platform to Power Voice & Messaging

CPaaS News Press Release

New thinQ io platform empowers SaaS, enterprise and telecom providers to make better decisions about voice and text messaging in the cloud. Raleigh, NC, BUSINESS WIRE, November 5, 2020 – Launching today, thinQ’s integrated inbound and outbound communications platform...

How to Enable Text Messaging on Your Phone Numbers

CPaaS SMS and MMS Unified Communications

thinQ customers can easily text message-enable one or more phone numbers (DIDs) within our thinQ.io platform after activating the feature in their account. Contact your account representative or contact support. Once activated, the instructions below will walk you...

3 Things Every Cloud Communication Pro Must Know

Cloud CPaaS SIP Trunking SMS and MMS VoIP

By Evin Hunt, Chief Technology Officer @ thinQ by Commio In a time that’s redefining everything we think “normal” means, the COVID pandemic has definitely brought out the importance of communications and interacting virtually more so than ever. That said, VoIP is two...

What You Need to Know About HIPAA-Compliant Communications

Call Routing Cloud Outbound Phone Systems VoIP

If you're serving clients in a healthcare-related field, HIPAA compliance is likely top of mind. And you've probably found that your clients may stick with an app or system much longer than they should simply because it is HIPAA compliant. As a healthcare provider or...

Why is my new E911 address not showing on Google Maps?

Call Routing E911 Outbound

When business VoIP customers set up their phone numbers for the first time, many service providers show a Google Maps snapshot of the location you entered. This integration allows you to easily see what Google sees, and your new address may not be showing correctly....

The Case for Deploying Cloud-Based Voice Services

Call Routing Phone Systems VoIP

For some small business owners, aspects of cloud migration give rise to a certain ambivalence. So a discussion of ubiquitous utilities might be more useful than a protracted dissertation on the comprehensive advantages of cloud migration. For example, there are...

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