Blog
Our Commodores are here to help you understand and embrace cloud communications to modernize your voice and text messaging.
Blog
Our thinQers are here to help you understand and embrace cloud communications to modernize your voice and messaging.
How to Migrate Toll-free Numbers to SIP Trunking With a New Carrier
When a business shifts from time-division multiplexing (TDM) to Session Initiation Protocol (SIP) trunks, it can lead to substantial savings for the business. However, doing so is a multifaceted proposition that demands judicious preparation and a great deal of time....
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Big Data Is Poised to Revolutionize… Everything
Big Data consists of aggregated data that a business will merge and evaluate to identify models…
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Why So Many Businesses Have Switched to SIP Trunking
Session Initiation Protocol (SIP) trunking is a telecommunications protocol in which Voice over Internet Protocol (VoIP) technology is utilized to establish a connection to a private branch exchange (PBX).
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Overcoming VoIP Network Security Hazards
Security threats to any organization’s network are of prime concern and carry the potential for serious repercussions. Sensitive information can be intercepted and compromised, since Voice over Internet Protocol (VoIP) and data packets flow over networks. Developing...
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Want More Control? Meet Toll-Free Least Cost Routing (LCR)
Toll-free calling has not changed much in the past few decades. A bit of a misnomer because it’s not actually “free,” there are now new strategies and technologies to gain more control of your toll-free lines and save. Here's an introduction to Toll-Free Least Cost...
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Geographic Call Routing: Common Problems & Solutions
Geographic call routing allows businesses to automatically route inbound calls to designated locations that will expeditiously address a caller’s needs. This reduces hold time and eliminates the need for callers to repeat information to multiple agents. This advanced...
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Call Routing Systems: Big Features, Big Benefits
Call routing systems are utilities that send incoming calls to individual departments, agents, or queues based on predetermined parameters set by a business, such as time of day or call volume. There are varying levels of complexity in available routing engines and...
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Working Around VoIP Termination Problems
Voice over Internet Protocol (VoIP) termination consists of routing telephone calls across available service providers until the call is received by the proper recipient. Prior to VoIP, all telephone calls were routed through the existing public switched telephone...
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Call Routing Services: An Indispensable Outage Solution
Emergencies and disasters are realities of life. Unfortunately, many businesses inadequately prepare for these inevitabilities. Even interruptions of service that encompass short spans of time can result in an establishment having to relocate or suspend operations....
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