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Our Commodores are here to help you understand and embrace cloud communications to modernize your voice and text messaging.
Blog
Our thinQers are here to help you understand and embrace cloud communications to modernize your voice and messaging.
The Full Guide to Contact Center Cloud Technologies
Technology is a massive cost to a business, and will either act as an enabler to success, or a hindrance. Consumer expectations around technology has changed dramatically. Demand has grown for exceptional customer service. Contact centers need to service multi-channel...
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AI & Cloud Communications: A Growing Connection
The rise of artificial intelligence in cloud communications has delivered many new opportunities for vendors and given users access to previously unheard-of capabilities. It's a development that's drawn many other fields into cloud communications as well, and with the...
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Integrated Calling Defined
Even telecom agents and professionals might struggle to understand exactly what is meant by the buzzword "integrated calling." For example, some providers offer voice calling services with integrated features, such as instant messaging or SMS texting. These are...
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Paving the Way With Least Cost Routing (LCR) in the Cloud
The age of modern communications technology is upon us, and with it, a new kind of call routing capability. Over the last few years, least cost routing (LCR) has made significant headway to cut costs and bypass legacy systems, and cloud computing and machine learning...
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Machine Learning: The Next Frontier in the Cloud
Big data infrastructure is firmly entrenched as a key component of modern business, but infrastructure alone isn't the whole story. Big data is, after all, a term coined to describe datasets that presented a very particular problem: they were too large to be...
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Twilio Users: What You Don’t Know is Costing You Money
Cloud communications platforms such as Twilio have been helping businesses deliver top-notch customer experiences, but when calls are costing you more than they should and you're limited in your ability to manage these costs, is your business fully benefiting?...
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The Case for SIP Peering
More than 200 companies in the U.S. offer Session Initiation Protocol (SIP) trunking in one form or another, giving rise to the question of which provider is best for a given organization. Increasing numbers of unified communications (UC) and legacy private branch...
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Contact Centers Finding Value in the Cloud
Value in a cloud? That may sound like the kind of thing only a farmer can get behind, but for call centers–and other businesses–the value is increasingly prevalent and pushing more such operations to take advantage of cloud-based systems. So what is it that call...
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Webinar: How Toll-Free LCR Benefits Contact Centers
October 6, 2018, RALEIGH: Despite the industry's recent focus on IVR, chatbots, social media, etc.—the average consumer still prefers authentic, human-to-human voice support. In fact, voice still accounts for roughly 50% of all contact center interactions. This can...
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