Blog
Our Commodores are here to help you understand and embrace cloud communications to modernize your voice and text messaging.
Blog
Our thinQers are here to help you understand and embrace cloud communications to modernize your voice and messaging.
Why is the SIP Market is in a Growth Pattern?
Finding growth markets these days isn't an easy task, but new word from the Eastern Management Group suggests that there may be one market that's looking at some real growth ahead. The session initiation protocol (SIP) market is set to not only grow through 2020, but...
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The Future is Now: Least Cost Routing & Over the Top (OTT) Applications
Business owners, managers, and other decision makers are inundated with choices in communications services, and this is not likely to change in the foreseeable future. Vendors offering texting, instant messaging, voice, and video conferencing applications reach out on...
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How to Save Money With Least Cost Routing (LCR) for Toll Free Voice Traffic
For a while now, there’s been a little-known secret among high-volume users of long-distance (such as large call centers and telecom carriers) that Least Cost Routing (LCR) is a simple but powerful tool for reducing usage rates. But what few long-distance users know...
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7 Ways to Give the Gift of Improved Customer Service for the Holidays
The chill in the air that accompanies November's arrival typically puts us all in mind of the holidays. Yet in the call center, the mood isn't often so merry and bright. Providing high-end customer service is a vital function of any call center and one of the most...
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How Technology Is Changing Customer Service
As customers increasingly integrate social media and smartphones/tablets into their daily lives, the way they want to communicate with customer service representatives (CSRs) is changing. Keeping up with shifting customer service expectations can mean the difference...
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What is an SMS API?
Application programming interfaces (APIs) represent an exciting new way to engage in software development without having to actually develop a lot of software from scratch. It's a new opportunity for firms to put tools to work that may previously have been...
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thinQ Selected as Finalist for 2019 NC Tech Award for Artificial Intelligence
“We started thinQ because we realized that there was a big opportunity to improve voice communications by combining the power of the cloud and machine learning,” said Aaron Leon, CEO, thinQ. Raleigh, NC, September 30, 2019 – thinQ, the leader in flexible,...
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TrackDrive Adds thinQ to Plivo & Twilio and Saves 60% on Calls
Above: Call Detail Record (CDR) from a thinQ partner shows cost savings over CPaaS leaders Twilio and Plivo. “As we scaled up with Twilio and Plivo we knew we had to offer better pricing to our clients and lower our costs. thinQ’s competitive pricing has worked out...
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thinQ Ranks High on Innovation Index in Frost & Sullivan CPaaS RADAR® Report
Competitive pricing, scalability, partner support, ability to deliver better voice and messaging (SMS/MMS) through its APIs and platform cited as key innovation factors. Raleigh, NC, September 20 – thinQ, the leader in flexible, transparent, cost-effective voice and...
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