Blog
Our Commodores are here to help you understand and embrace cloud communications to modernize your voice and text messaging.
Blog
Our thinQers are here to help you understand and embrace cloud communications to modernize your voice and messaging.
Thanks to Our Valued Partners & Carriers
During this unprecedented time marked by the Coronavirus pandemic, I wanted to reach out and say thank you as we navigate these changing times together. Like you, the thinQ team is working remotely and has adjusted to new routines and schedules. I appreciate you...
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Tips for Telecom CEOs in Times of Crisis
As VP of Product Management & Carrier Relations at thinQ, Mark Speer ensures that our cloud voice and text messaging solutions deliver maximum value and efficiency across a wide variety of implementations. Mark has seen his share of economic swings as a telecom...
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12 Toll Fraud Prevention Tips for VoIP Providers
Each year, voice service providers lose more than $50 billion to fraud. Unprotected PBX and VoIP/cloud communications services are sensitive to hackers and fraud, resulting in service downtime, call quality issues, as well as direct financial loss. In particular toll...
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Taking Service to the Cloud: Contact Center Projections, Trends & Solutions
Call centers have adopted a number of technological advancements in the wake of recent economic improvement and a pandemic. There are a few projections, trends, and solutions for call centers that businesses should be aware of for the years ahead. If you would like to...
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Disrupting the Toll-Free Industry With 50% Savings & Reliability Takes LCR Technology and a Human Touch
Michael Tindall, thinQ Co-Founder & CTO, Demos the Company’s Revolutionary Least Cost Routing (LCR) Engine Toll-free calling may seem antiquated in an era of cheap unlimited calling plans. We tend to think of today’s phones as pocket computers meant to be tapped...
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How thinQ Scales Telecom Capacity in the Cloud Amidst the COVID 19 Pandemic
"Our team has heard from many North American partners who are taking advantage of our technology to route additional calls across 40 high-quality carriers to meet increased capacity needs for texting, virtual meetings, and teleconferencing. They're able to instantly...
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How to Buy & Port In Phone Numbers (DIDs) via API or thinQ io
Porting in phone numbers (DIDs) can be a slow, painful process. That's why we're proud to show off our brand new port-in process. It's never been easier to search for, order and port in numbers. With our new process we have seen less rejections, and quicker turn...
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CPaaS: The Missing Link in Your Omnichannel Marketing Strategy
Omnichannel marketing might sound like a buzzword, but it brings true value to businesses of all sizes with its many layers. Achieving true omnichannel marketing might seem difficult and complex, but it can be made simpler through the addition of an essential...
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Addressing the Top Concerns of the Contact Center
In the ever-evolving era of digital communications, contact and call centers have their work cut out for them: making sure customer service, productivity, and collaboration remain top-of-mind are the chief concerns of the call center operator. But these crucial...
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